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I have a loan with Covington and they are very rude all the way around. They demand that you set a date for your next payment and if they accidentally forget to do that they set your due date.

I always pay my loan at the end of the month on the day that I get paid. They set me up this month to pay on a Tuesday, the 19th and when I didn't show up to pay it on that day they called to demand that I come in to the office to arrange when I will be there to pay it. She was very rude about it and I told her I didn't see why I should have to come in when I am telling you here on the phone I will not be there until the 29th. Nope, you have to come in.

They called me again today & I told her I did not appreciate being treated like a criminal every time I talk to them. She finally set the payment date up over the phone but was still rude about it.

Their "policies" are pretty stupid. I have dealt with other loan companies and they have never treated me this way....

Reason of review: Poor customer service.

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Guest

Just bad all around definitely do not recommend! They treat the customers horrible and so unorganized! Ashley is the worse of the group!

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