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My mom has had a acct with Covington for about 15yrs.off and on.the guy that's manager there knows my mom got bad sick and she's 76yrs old.i pay her note every month ...always...so he calls her and starts a argument about a late fee while I'm in store paying her bill and I admit we were a day late and owed the fee but because I only had the AMT.of payment he wasn't going to accept payment at that time which could have made me pay more for it being another day late.he told me he wasn't ever going to renew or finance for my mom again...I know you done care about my problems but I will not tell anyone that your company is great anymore.and if he calls my mom fussing again this won't be his problem anymore.

Reason of review: Poor customer service.

Location: 1101 Volunteer Pkwy #3, Bristol, TN 37620, USA

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